I would like to inform you that once this happens very rarely, and usually the reason lies not in the vein. But in any case, to start carefully read the description of the goods purchased by you, maybe you have not fulfilled one of the conditions of which it will be discussed. If you think you have done everything correctly - please contact our Help Desk through our feedback form (the "Contacts" menu) or unsubscribe to our e-mail support@gold-nm.ru, be sure to include:
For Microsoft Windows XP key - Windows Vista - Windows 7:
- The purchase invoice number (you can see in the section "My Purchases");
- 3 screenshots: input box key by key, the window after entering the key (with an error), the window "Properties" of the computer.
key to Microsoft Windows 8 - Windows 8.1 - Windows 10:
- The purchase invoice number (you can see in the section "My Purchases");
- 4 screenshots: input box key by key, the window after entering the key (with an error), the window by clicking on the "Error Information" (appears after you enter the key, and an error occurs), and the window "Properties" of the computer
For Microsoft Office key:
- The purchase invoice number (you can see in the section "My Purchases");
- 2 screenshots: input box key box after entering the key (with an error);
- For information on distribution (if possible, a link to it). If you downloaded a torrent - link to the torrent;
key under the Anti ::
- The purchase invoice number (you can see in the section "My Purchases");
- The exact version of the antivirus;
- The link downloads an image;
- Screenshot after entering the key (with an error).
key under the file-sharing services ::
- The purchase invoice number (you can see in the section "My Purchases");
- Screenshot after entering the key (with an error).
Screenshots sent in formats .jpg, .gif, .png, .bmp, put them in a Word document or archive is not necessary! When sending your request E-mail necessarily indicate the one that was specified when purchasing goods. The answer will come on him. The maximum waiting time for a solution to your problem - 3 days (in some cases the decision period may be more about this, you will be notified in advance). No need to write to us every hour of your problem - it will not be solved by this. We see all of your messages and solve them in a queue, ie in the order received.
Update: If the warranty on your purchase has expired - the question will not be considered. Also, such issues are not solved in the "Correspondence with the seller" on Oplata.info service and can not be solved ICQ, Be sure to include:
For Microsoft Windows XP key - Windows Vista - Windows 7:
- The purchase invoice number (you can see in the section "My Purchases");
- 3 screenshots: input box key by key, the window after entering the key (with an error), the window "Properties" of the computer.
For Microsoft Windows 8 Key - Wind
